How can we help?

We usually respond within a few hours

Built for Shopify founders

See what needs attention.
Stay in control.

A calm control center for Shopify founders. Never miss a customer reply. Everything in one place. No enterprise complexity.

Native Shopify integration
20 free tickets every month
Unlimited for $7/month
Custom support domains
Join beta - free foreverSee how it works
EHTKRPMC
*****
Trusted by Shopify founders
2 min
Setup time
$7
Per month, flat
100%
Shopify native
Tickets
Customers
Settings
JD
Order #1847 - Where's my package?
Jane Doe - 2h ago - Order: $47.99
Pending
MS
Can I change my shipping address?
Mark Smith - 5h ago - Order: $89.00
Resolved
AL
Product question about sizing
Amy Lee - Yesterday - No order
Pending

Support tools shouldn't add to the overwhelm

Most helpdesk software is built for large teams. You need something simpler.

Complicated dashboards
Per-agent pricing
Long-term contracts
Steep learning curves
You just need clarity and control.
That's what SDESK provides.
The solution

Everything in one place

SDESK lives inside your Shopify admin. See what needs attention, respond to customers, and track orders - all without switching tabs.

Stay focused, stay in Shopify
Set up in minutes, not hours
Simple features that work
Email
Forms
Orders
Returns
Customers
Tickets
Shopify

All your support channels, in one place

Features

What you need. Nothing more.

Shopify Ticketing System

Manage all customer conversations in one place. Every email becomes a ticket with full context.

  • Email-based ticketing
  • Form submissions
  • Clear support inbox
  • Status tracking

Custom Quick Responses

Save pre-written replies and respond in seconds, not minutes. Perfect for common questions.

  • Shipping updates
  • Returns instructions
  • Refund policies
  • FAQs

Returns Log & CRM Inbox

Visual clarity for your daily support workflow. Track everything at a glance.

  • Open tickets dashboard
  • Pending returns tracking
  • Resolution history
  • Customer timeline

Custom Support Domains

Use your own branded domain for customer support forms. Professional. Trusted. On-brand.

  • Your own domain
  • Branded experience
  • Build customer trust
  • Easy DNS setup
Try it

See how it works

Click around and explore the interface

SDESK - Support Inbox
SDESK
SJ
#10242 hours ago
Where's my order? It's been 5 days
Sarah Johnson#1847
open
MC
#10235 hours ago
Request for size exchange
Mike Chen#1842
pending
EW
#1022Yesterday
Thank you for the quick delivery!
Emma Wilson#1839
closed
AM
#10211 day ago
Product quality question
Alex Martinez
open

This is a fully interactive preview. Click tickets to view conversations, use filters, and explore the interface.

Live Demo

See the contact widget in action

This is our actual embedded widget - try it out!

Your Shopify Store
Your Store
ShopAboutContact

How can we help?

We usually respond within a few hours

Embed on your store

Add a floating contact widget to any page on your Shopify store. Customers can reach out without leaving your site.

  • Customizable colors and position
  • Auto-creates tickets in your inbox
  • Sends confirmation to customers
  • Works on all pages
Pricing

Simple, transparent pricing

Start free, upgrade when you need more

Free
$0/month

Perfect for getting started

  • 20 tickets per month
  • 50 AI credits per month
  • 2 team members
  • Unified inbox
  • Email + form capture
  • Customer portal
Get Started Free
Most Popular
Starter
$7/month

For growing stores

or $59/year (save 30%)

  • 100 tickets per month
  • 200 AI credits per month
  • 2 team members
  • Everything in Free
  • Email branding (color + logo)
  • Priority support
Start Free Trial
Growth
$15/month

For scaling teams

or $126/year (save 30%)

  • Unlimited tickets
  • 500 AI credits per month
  • Unlimited team members
  • Everything in Starter
  • Custom HTML email templates
  • Auto-assignment
  • Analytics dashboard
Start Free Trial

Compare plans

FeatureFreeStarterGrowth
Monthly tickets20100Unlimited
Team members22Unlimited
Unified inbox
Email forwarding
Customer portal
Order linking
AI credits (per month)50200500
Custom domain
Internal notes
Priority support
Email branding (color + logo)
Custom HTML email templates
Auto-assignment
Analytics dashboard
No credit card requiredCancel anytime14-day free trial on paid plans
FAQ

Frequently Asked Questions

What is a Shopify CRM?
A Shopify CRM helps store owners manage customer conversations, tickets, and support requests directly inside Shopify. SDESK integrates natively so you never have to leave your admin panel.
How is SDESK different from Zendesk or Gorgias?
SDESK is designed specifically for micro and small Shopify stores. It removes enterprise complexity and offers simple, flat pricing at $7/month. No per-agent fees, no complicated features you'll never use.
Can I use my own domain?
Yes! SDESK supports custom domains for your support forms. This helps maintain your brand identity and builds customer trust with a professional support experience.
Is there really a free plan?
Absolutely. 20 tickets per month are free forever. No credit card required, no trial period. If 20 tickets covers your needs, you never have to pay. Upgrade only when you're ready.
Founders

What store owners are saying

*****

"Finally ditched Gmail for support. SDESK is exactly what I needed - nothing more, nothing less. Setup took 3 minutes."

EH
Emma H.
Handmade Candles
*****

"Was paying $60/month for Gorgias. Switched to SDESK and honestly haven't missed any features. My store doesn't need all that complexity."

TK
Tom K.
Pet Accessories
*****

"The Shopify integration is spot on. I can see customer orders right in the ticket. Saves me so much time looking things up."

RP
Rachel P.
Kids Clothing

Ready to get started?

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