v2.4.0February 23, 2026

GDPR Compliance & Legal Pages

Added

• GDPR compliance controls in settings
• Data export functionality for merchants
• Privacy Policy and Terms of Service pages
• Changelog page to track updates
• System status page

Improved

• Enhanced data retention controls
• Better consent management for AI features

v2.3.0February 15, 2026

AI Copilot Enhancements

Added

• Smart reply suggestions based on ticket context
• Text improvement and grammar correction
• Automatic ticket summarisation
• Tone adjustment for replies

Improved

• Faster AI response generation
• Better context understanding from order history
• PII stripping before AI processing

Fixed

• AI suggestions occasionally showing for closed tickets

v2.2.0February 1, 2026

Custom Email Domains

Added

• Custom domain email support
• DNS verification wizard
• DKIM and SPF configuration
• Domain health monitoring

Improved

• Email deliverability tracking
• Better error messages for email failures

v2.1.0January 20, 2026

Team Collaboration

Added

• Multi-agent support with role-based permissions
• Ticket assignment and round-robin distribution
• Internal notes and mentions
• Agent activity tracking

Improved

• Permission system with granular controls
• Team inbox filtering by assignee

Fixed

• Ticket assignment notifications not sending
• Agent status not updating in real-time

v2.0.0January 5, 2026

Major Platform Update

Added

• Completely redesigned inbox interface
• Rich text editor for replies
• Quick responses library
• Push notifications
• Email forwarding support

Improved

• 50% faster page load times
• Mobile-responsive design
• Better Shopify order integration
• Streamlined settings interface

Security

• Enhanced API key management
• Improved session handling

v1.5.0December 15, 2025

Auto-Reply System

Added

• Customisable auto-reply messages
• Variable placeholders (ticket number, customer name)
• Custom logo support in emails
• Business hours configuration

Improved

• Email template rendering
• Faster ticket creation

v1.4.0December 1, 2025

Form Interceptor

Added

• Shopify contact form interception
• Customisable form selectors
• Success and error message configuration
• Easy installation snippet

Fixed

• Form submissions occasionally timing out
• Special characters in form fields causing issues

v1.3.0November 15, 2025

Notification System

Added

• Email notifications for new tickets
• Browser push notifications
• Notification preferences
• Daily digest option

Improved

• Notification delivery reliability

v1.2.0November 1, 2025

Ticket Types & Tags

Added

• Customisable ticket types
• Automatic tagging system
• Contact form tag configuration
• Filtering by ticket type

v1.1.0October 15, 2025

Billing & Plans

Added

• Free, Starter, and Growth plans
• Usage tracking and limits
• Shopify billing integration
• Plan upgrade prompts

v1.0.0October 1, 2025

Initial Release

Added

• Basic ticket inbox
• Email-based ticket creation
• Customer order lookup
• Simple reply functionality
• Shopify authentication